Support

The Cash Converters franchise support team is committed to providing you with appropriate and timely support.

Well before you have commenced trading the franchise support team will be involved in helping you understand our business and software, assisting with recruitment initiatives in your area, developing local marketing plans, providing regular updates on your store fit out and of course they will be there on your opening day to ensure all goes to plan.

Our training package for franchisees includes the following:

  • In-store, hands on training in one of our Auckland stores and will cover

    • Buying second-hand goods

    • Pawnbroking

    • Cash Advance - short term unsecured lending

    • Personal loans - longer term unsecured lending

    • Retailing second hand goods

    • Inventory management

    • Store operating software operation

The duration of your training is dependent on your experience, we require a minimum of 6 weeks in-store to ensure you are confident in all store operations.

On your opening day our franchise support team will be on site with you ensuring everything goes to plan. In-store support may continue beyond opening day if we agree it is critical to your success.

Cash Converters performance reporting provides regular updates on the performance of your store, benchmarked against other stores in the network so you know if you are up with the best of the pack!

Regular support visits are critical to your success especially in the first few months. The support team will work with you to create a visit schedule that works.

Franchise owners meetings provide the opportunity for franchisees to get together with the franchise support team to discuss business matters and share ideas about the business. Of course there is time for social interaction which everyone recognises is an important component of being involved in a franchise system.